We love hearing from our Customers!
Please send us your story – and why not upload a photo too?
Scroll down and see all our reviews from around the web!!
Diamond Skylights
156 Bell Street, Heidelberg Heights
-
5 months ago
Great Team And Great Service, Always Happy To Help. Recommend For All Your Skylights Needs -
6 months ago
I was so pleased with them and the girl that served us and the fact that they had what I was after, it made my day thanks
-
8 months ago
All my dealings with Diamond Skylights, from my order enquiry to the installation and even my query about the work was managed politely and professionally. The team … read more was always happy to assist and work with me every step of the way.Their workmanship is second to none and i found their prices reasonable for the work that they had to complete. I am so happy with my new skylight and it looks amazing. Huge thank you to the team for their work.I would 100% recommend this company to anyone who is looking to have work done.
-
10 months ago
We had searched everywhere for replacement diffuser for our bathroom ceiling. We walked in the door of the showroom with old broken one in hand and from one glance … read more the receptionist was able to identify it "do you want a new one?" and within minutes we had the correct one, walking out the door. Very happy.
-
8 months ago
All i can say is excellent service , plenty of pre work checks ,professionalism and precise workmanship. They take pride in ensuring everything goes to exact plan … read more and quality finish.
-
6 months ago
Thank you Lisa for helping us purchase one instock Velux skylight right before lockdown so we could continue on with our project. Amazing service and I so appreciate … read more your help and time given to ensure we received the right product. Would highly recommend this company for customer service and $value.
-
10 months ago
I have used Diamond skylights several times for my projects I highly recommend them they are fair in pricing and great workmanship .
-
9 months ago
We have had two largish Velux windows installed and one Solatube (because unfortunately we couldn’t fit even the smaller Velux in that ceiling because of cross beams … read more and ridges etc.)We’re very happy with the outcome, especially the Velux which turned out even better than we had hoped.We obtained quotes from 3 other companies and, to be honest, I’m sure they all would have done a good job. However one of them said they wouldn’t be able to fit any of the Velux in one of the rooms (one of the rooms that we now have a Velux in), and the other two companies only were looking to do smaller windows - and all three were higher in cost (by a substantial amount when you’re talking 2-3 windows with installation). So, basically, diamond were the only ones keen to put in what we wanted.Then all the guys that came were easy to deal with and respectful of our place, and the final job looks great in our opinion.Cheers!
-
a year ago
We recently had 4 Velux systems installed in our home by the awesome team at Diamond Skylights. From start to finish they came in and explained the whole process, … read more placed drop sheets on the floors to protect them and finished the job in a timely manner. Serge our installer was amazing at explaining where everything went and how they operated. Thank you, thank you, thank you! Will definitely be using them again!
-
a year ago
A first class experience end to end in dealing with Tom, Monique and Serge. We required a number of solar tubes to improve lighting for the upstairs bathrooms for … read more a number of townhouses in our development. The professional quoting process, thorough analysis of the site requirements and quality of the final product complimented by Tom’s vast experience in the industry makes for a great customer experience. Thanks guys. Will
-
a year ago
Absolutely tremendous service from start to finish! Highly recommend!
-
a year ago
Michelle's customer service was fantastic, very happy with the total price !!
-
a year ago
Hi Norma from Bundoora, we had a problem during the week near our Skylight & Tom came and fixed the problem, which was very much appreciated. Excellent service. … read more
-
4 years ago
Diamond Skylights did a fantastic job! My wife was a bit sceptical about needing the skylights in the first place, and now she has completely changed her tune after … read more seeing the final result. Our kitchen and dining area fills up with much more natural light, and we don't need to use electric lights as much anymore! Furthermore the inner-lining timber work completed by Mike looks fantastic, it has become a feature of the room! Mike in particular was a star, it was easy to discuss details of the job with him at the start and as he progressed throughout. Thank you Tom, Mike and also Reuben for a fantastic job!
-
3 years ago
I recently organised to have a skylight replaced at a property in Forest Hill. The guys at Diamond Skylights, Monique in particular, were fantastic to deal with. … read more Great product, well organised, competitive pricing and, most importantly, fantastic customer service!Dealing with trades etc usually fills most home owners with apprehension and worry but, thanks to Tom and the team, this process was as pain free as it gets!!
-
5 years ago
Highly recommend this company to anyone thinking of installing a skylight. The girls in the shop were great to deal with and the men who came to the house were on … read more time and absolutely professional.The skylight is amazing! The amount of light we have now in what was a dark kitchen is just wonderful. We keep thinking we should turn the light off but the light is from the skylight.Thanks Diamond Skylights for a job really well done.Irene Watkins
-
4 years ago
We were extremely happy with Diamond Skylight's service from the moment we walked into the shop and spoke to the girls. We arranged a time for a quote and … read more Peter was very helpful in assisting us to make a decision. Serge came on the day and was very professional and friendly. He had the skylight installed in no time and everything was left clean and tidy. I would definitely recommend the team from Diamond Skylights to anyone looking for a skylight for their own home. Thank you to all who assisted us.
-
4 years ago
Good and professional advice and installation. All our questions were answered in details. We were impressed by the quality of service. At no point we felt that … read more they were pushing us for a sale!The end product is very good and we all love the new skylight.
-
6 years ago
Very good service, we had one little hiccup with a motor they installed and they came straight away and fixed it, no dramas.Great Skylight. Will definitely come … read more back to these guys if need another one.And yeah, Serge was great, as was the customer service. Really impressed.
-
5 years ago
We engaged Diamond Skylights last year and from the start, their communication and their work was fantastic. Every person we dealt with was polite and helpful and … read more honest - they recommended solutions fitting for us and did not try to 'up sell' us at any stage. We are enjoying more light in our house now!
-
3 years ago
Very smooth process end to end. Installer was extremely professional, cleaned up the mess and the skylights look fantastic. Thank you.
-
5 years ago
We have recently had two skylights installed in our home we would like to commend Diamond Skylights for the service we received from walking into the showroom in … read more Heidelberg to the measuring and completion of the installation. Nice to receive this kind of service with all trades people being totally profession and all round nice guys. Thanks again.
-
6 years ago
We have had our skylight for around a year now, so experienced a summer and winter. We are so happy with the product and the difference it has made to our kitchen, … read more I often think a light has been left on! We found the service at Diamond Skylights to be helpful, prompt and appreciated the time given to showing us the various options available to suit our budget. I would recommend this company to anyone looking for skylights.
-
5 years ago
We replaced our old skylights with Diamond Skylights, we have been very pleased with the service and the product, it has doubled the amount of natural light in our … read more kitchen. Serge was able to relocate the skylights to give a better light distribution. We were so pleased with the outcome we have another one put in our pantry. Thanks for a great product and service.
-
4 years ago
The team at Diamond Skylights and were professional and skilled in relation to my recent skylights installation. The whole team from quoting, detailed measurement, … read more carpentry, installation, plastering, to accounts were all very courteous and reliable, including being able to cope smoothly with a variation that arose in the course of the installation.
-
5 years ago
Really good service - quickly quoted, installed and most importantly, when my kitchen was actually too bright (who would have thought this could be a problem?) it … read more was attended to professionally and quickly. I am very happy with the outcome.
-
6 years ago
We recently had a Solatube skylight fitted in our bathroom - it is an excellent product, we are delighted with the outcome. The service provided by Diamond skylights … read more has been first class - polite, efficient, and prompt with service. The installer was punctual and carried out the installation professionally removing all rubbish from the job. We are very happy customers! Thank you
-
3 years ago
I bought a skylight from here great customer service.
Just wanted to say a big THANK YOU.
We are so happy with the finished product. The boys have done a fantastic job and the Velux looks great and it’s made a huge difference to our home.
So thank you again for the speedy service and the fantastic work.
You will be highly recommended.
Thank you very much for your efficient service. We are delighted with the product. Our installer was polite, punctual and removed all rubbish from the job.
This solar fan is a great asset and will help especially in the hot summer to take out all of the hot air in the roof.
Thank you for the receipt and thank everyone I have dealt with at Diamond Skylights for an exceptional service. Couldn't be happier with the end result from the initial phone contact to installation. I just wish everything could be this seamless.
We would just like to say thank you for the excellent work installing the skylight & subtube carried out by all the installers & plaster, they were all friendly, on time and completed their work professionally.
I take this opportunity to thank you very much for your professionalism and great service. I was very impressed with every step of the process from my visit to your showroom to the person who came and checked where the Solatube could be installed and last but not least to the brilliant installation. I am very satisfied with the result.
Thank you so much to Diamond Skylights. We have recently had 3 skylights put into our living room and the team were highly professional. Riley and Jordyn who installed the skylights were polite and courteous and tidied up after themselves. I only wish the plasterer who plastered my home when it was built had done the job to the same standard Steve did around my sky lights - his attention to detail was amazing and he hardly even created any dust! An absolute pleasure to deal with Diamond Skylights. Thank you!
Extremely pleased with the care, professionalism & approach shown by Serge in installing our new Solatube which is radiating terrific light into an otherwise very dark part of our house. It's really astounding how much light is now coming in. Thank you all at Diamond Skylights for your care and for such a great product
Thank you to Serge + lovely ladies. Can't believe the difference in our lounge since installation, keep thinking I left lights on !! Professional, friendly, helpful, highly recommend.
Sergio has just left here and has done an amazing job. The room looks so bright. He arrived promptly and just got on with it and wow - he cleaned up as well!
Such great service from all at Diamond Skylights from showroom to installation
Serge was quick and very professional installing the three skylights in our home. Couldn't be happier .
Thanks to all.
We’re really happy with the skylight, it’s really brightened up the hallway.
We had a Velux roof window installed in our bathroom to increase light and ventilation. We couldn't be more happy with the job done by Diamond Skylights. The workmanship and quality are outstanding and the staff are all wonderful to deal with. Nothing is too much trouble and the whole job was completed to perfection and on time. We recommend them very highly!
You have been fantastic, very prompt, efficient service.
Thank you to Tom and the guys who installed the skylight. Occasionally we are surprised by good service and yours has been beyond that
I would like to express how happy we are with the skylight that was installed on Friday.
The conduct of the installer was most impressive and so was the work that he did. He was pleasant and professional in his dealings with the 3 generations of our family who live at the premises. The carpentry work around the skylight is of the highest standard and it is beautiful to look at. And the installer did a thorough clean up, which was wonderful.
We are really pleased with the skylight
What a pleasure to do business with all of you! Everyone I dealt with was prompt, informative, professional, and an absolute pleasure to deal with. A very special Thankyou to to the installer who did such a wonderful job installing our 4 skylights – so professional, friendly & efficient. We all LOVE the skylights!! What a difference – no lights on this morning!:)
I have specified your product many times in my professional capacity but had never used them myself.
It has made an enormous difference to the amount of daylight entering our apartment.
The Velux looks ridiculously good!! It is fantastic and has just lit up the room. Dean was truly lovely and did such a good job with the installation. He was courteous, polite, informative and even cleaned up after himself which is a rare thing these days!
I am so pleased with my skylight. It is even better that I thought it would be.
Your service was spot on, I have found you very easy to deal with, everything up front, no hidden charges, and would recommend your company
Today we had our skylight fitted at our home.
The reason I am writing this letter is to congratulate Serge on a job well done! Not only was he very polite, fast and proficient at he job but he even wiped down the bench after completion of his work. I truly believe if we had more workers in Australia like Serge we would be much better off.
Thank you so much for installing a dimmer in our existing solar tube skylight. I'm sorry that the job was more complex than first anticipated, but thank you for being so professional about it. After our recent experience, I cannot recommend this company highly enough.
Sergio was an absolute delight to have as an installer. Very polite, well-mannered and quick.
Customer Service together with a great product is what attracts repeat custom, I will highly recommend you into the future.
Thanks for the great job installing our solar domes yesterday(the difference is amazing.
Just wanted to pass on to you guys the excellent service and how happy we are with our solatubes. They have made a big difference. My mum is already keen on buying one.
Very happy with our Velux Fixed Skylights they make such a difference.
Great customer service from girls on the front line, Rylie and Shaun installing and Tom for being very accommodating.
Highly recommend this business.
The installation of our two skylights is complete and we are exceptionally happy with the results and the great service from all your staff. Thank You!
We have just installed one solatube in our kitchen and are delighted with the product. it gives a soft, natural light into the kitchen and we dont' need a light on during the day now, saving electricity and helping the environment.
It is also cool in the kitchen as we purchased a disk with the tube which cuts out heat.
Thanks so much. very pleasant service all round.
Mind blowing job- I am soooooooo happy.
The entire experience was really very good and professional.
Right from getting the quote (Tom was great)
And you guys being so helpful & flexible with installation. Serge was really excellent- knowledgeable and really did a fine job, prompt, and even cleaned up!
We want to take a moment to thank everyone from the girls in the office to Ken, Neil, Mike the Installer & Steve the Plasterer for a wonderful service. Our Solartube in the dark hallway has added a beautiful natural light. The 3 Large Velux Windows installed in our Living Room is absolutely stunning! We had an uneven area to work with but at the end with the help of the boys the finish was great. It is wonderful to get great products installed but we must never forget that it takes great work and great hands by the boys who install them especially dealing with Melbourne's 4 seasons in one day. And always be kind, offer these guys a cup of coffee or drink. They work damn hard to make our homes more beautiful.
We couldn't be happier.
Thanks Heaps!
You know how it goes. You are thinking of getting something and you want more information but you know that when you go to a showroom to get that information you are going to be given the hard sell and the expensive one is the one you want, even though you don't know it.Well, surprise surprise. I walked into Diamond Skylights expecting all of the above. I left wondering what just happened. Friendly sincere discussion. No hard sell, no "you need the one with all the bells and whistles", just expert advice and suggestions. Then, after spending the best part of half an hour there I left with the comment, "thank you for coming to see us, we hope to see you again, if and when you decide to go ahead with something " That's service you don't see a lot of these days. Thanks.
I have already referred 3 friends to look at the range.
Fantastic Customer Service, incredibly prompt response time and delivery (to regional Vic). Highly recommended.
Very pleased it has made a real difference to the room. Installer was very efficient and pleasant to deal with.
Awesome job! Had skylights installed in the dining room. Difficult job, but done to perfection. Highly recommend them,....Thankyou
We are very happy with result. We do not have to use the electric light at this stage until 7.pm. Many thanks and congratulations to Serge for a job well done.
I am really impressed with all the staff at Diamond Skylights that I have dealt with. You have always been really friendly and answered my queries so quickly and Peter’s patience and thoroughness gave me confidence to go ahead with the job. Also, Mike the chippie was absolutely outstanding – his attention to detail and the quality of his work makes him a true craftsman. The same must be said of Karl who finished the whole job off so beautifully that I’m not sure that we’ll even need to sand it! I can’t thank you all enough and I will be recommending you to anyone thinking of installing a skylight.
I wish you all the very best and thank you again for making the whole process such a pleasure.
I just wanted to thank you for providing such fabulous customer service. Everyone I dealt with was so helpful, friendly and professional. Good service is hard to get these days so I really appreciated it when it comes my way!!
The skylight is amazing!
I love love love my new skylight. Serge was awesome and he did a great job!
Thank you so much for fitting me in so quickly.
Absolutely fabulous service from start to finish. Diamond skylights took so much time answering my questions and making sure everything was perfect, they really went above and beyond. The two installers (Matt and Mike) were fabulous too - everything is finished perfectly. The result has exceeded my expectations, we couldn't be happier.
I'll be using Diamond Sylights again and would recommend them to anyone.
We were very happy with the service from Diamond Skylights. From the first contact at the showroom to the completion of the job, we were in good hands. We had great advice on the best way to achieve what we asked for, more light, even sun coming in, and we got it. There was very little inconvenience to the family and the guys were great. The time frame was very quick which we appreciated. I would highly recommend Diamond Skylights.
Just wanted to compliment your business on the excellent service, Serge did a really nice job on positioning and fitting both the skylights and even cleaned up after himself! It was a pleasant experience to deal with your company
Great job on the skylight, it brings in a lot of extra light to the area. I'm really happy with it.
I just wanted to send you a quick note to let you know how delighted we are with our solatube installed yesterday.
Tom was incredibly professional, patient and genuinely interested in ensuring the best outcome for us. We would highly recommend diamond skylights to our friends and family.
We had a problem during the week near our Skylight & Tom came and fixed our problem, great service,
Very much appreciated.
Recently had a window and solar blind installed into ceiling. Pre-sales service and advice was excellent, including cleaning my existing lights, and the installation by Mike was great. Careful and neat installation and cleanup. Thoroughly recommend these guys. Thanks
We had one of these Velux beauties fitted a few months ago, best thing we ever did ! Kitchen now has enough light so no need for lights until dusk . It is also stunning to look at , or up as it is quite high people comment on what great job it was , spot on ! Thank you Diamond Skylights .
Just a quick note to let you know how happy we are with are skylight, it is brilliant . Also, couldn’t be happier with the fantastic service we have received from Ken, Serg and yourself you have all been a pleasure to deal with.
Just want to let you know that the Solatube Serge installed today brightens up our kitchen beautifully. Thank you!
I would like to say that we are very happy with the outcome and Serge is an outstanding workman. The quality of the work he has done is first rate He was polite, efficient and a credit to your company.
Marie and I are writing to thank you for the prompt and efficient installation of our Solatube Daylighting System.
We have had ample time now to assess the efficiency of the solatubes on many variable days. We are certainly pleased with the results and consider that our money was well spent.
We have also received complimentary responses from both family and friends.
Please also pass on our thanks to Ken.....I guess that I expected him to 'deliver', and he certainly did !